Osaka · Technical Support Specialist Training
Build ticket discipline before you chase certifications
Focussystem trains career changers and working professionals for help desk and tier-two roles. You work real queues, remote sessions, and handoff docs—not slide decks alone.
Evening and weekend cohorts fit JP schedules. Materials are English-first with bilingual support for admissions and key modules.
Browse programsTrusted by support teams at regional MSPs and logistics SaaS vendors · Satisfaction 9.2/10 from 2024 cohort surveys
Inclusions
What your cohort actually ships
Simulated service desk
SLA timers, escalation matrices, and KB drafts you can show in interviews.
Mentor-reviewed artifacts
Runbooks and incident write-ups with line-by-line feedback—not generic rubrics.
Career narrative prep
Mock panel and portfolio review included in the Core track.
01 — Process
The flow from inquiry to capstone
- Admissions call — fit and schedule alignment
- Skills map baseline — identify gap modules
- Cohort labs — tickets, remote, network blocks
- Portfolio review — two mentor passes
- Capstone simulated desk — documented incidents
- Optional interview panel — private recording
From our cohorts
Experience-focused notes
Technical Support Specialist Core capstone felt like a real queue—not a slideshow. My portfolio incident write-up came from week 11 labs.
Remote Support Toolkit consent script—adopted Monday.
Metrics & Quality module replaced vague QA with a sampling rubric our engineers actually read.
Help Desk Foundations runbook template is still pinned above our Nagoya desk—specific enough for new hires.
Get the syllabus pack
Module outlines, sample runbook, and cohort calendar — no payment required.