Weekend · Weekend
Bilingual Support Excellence
EN/JP phrasing, formality levels, and handoff notes for global desks.
Duration: 4 weeks Schedule: Sat 09:00–12:00 Level: Intermediate Price: ¥86,000 JPY
For specialists supporting Japanese users from global teams—or the reverse. Covers keigo-aware phrasing, clarity in English updates, and documentation both sides can trust.
Included in this course
- Formality calibration exercises
- Parallel EN/JP ticket note templates
- Cultural context for escalation timing
- Async handoff quality rubric
- Live peer review with bilingual coaches
- Glossary building for your product domain
Outcomes
- Write bilingual ticket updates under time pressure
- Choose formality appropriate to customer tier
- Maintain tone consistency across handoffs
Sarah Lindqvist
Localization lead; support communication coach.
FAQ
JLPT N3 or workplace Japanese recommended.
Reviews
Parallel ticket template from week 2 is now our team default.