Technical Support Specialist Training · Evening
Technical Support Specialist Core
Flagship path combining tickets, remote tools, networking, and career artifacts.
Duration: 14 weeks Schedule: Tue/Thu 18:00–21:30 Level: Intermediate Price: ¥220,000 JPY
Our primary Technical Support Specialist Training track. Integrates help desk, remote support, and networking modules with portfolio reviews and interview prep sessions.
Included in this course
- Unified ticketing + remote + network labs
- Portfolio review with career coach
- Mock panel interview (recorded, private)
- Capstone: two-week simulated service desk
- Peer review circles every Friday
- Employer-style SLA reporting exercise
- Certificate of completion with skills map
Outcomes
- Ship a portfolio with three documented incidents
- Pass internal skills assessment (70% threshold)
- Deliver a five-minute career narrative for interviews
Mika Tanaka
Program lead for Technical Support Specialist Training cohorts.
FAQ
Help Desk Foundations or equivalent experience recommended.
Reviews
Capstone simulated desk felt closer to day-one work than any video course I tried.
Interview prep was direct—no fluff. Panel feedback on my incident story was tough but fair.