Mika Tanaka
Instructor
Instructor supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
About
Built in Osaka for support careers
Focussystem started when regional MSPs asked for help desk hires who could document incidents—not just pass exams. We run evening cohorts so working professionals in Japan can retrain without leaving their current roles.
Principles
Evidence over hype
We document what is included, what is not, and what effort is required.
Portfolio-first
Every core graduate ships artifacts employers can review.
Local presence
Osaka campus hours and JP phone support for admissions.
Timeline
- 2019 — First Osaka cohort: Launched evening help desk program with 12 participants.
- 2022 — Core track expansion: Unified Technical Support Specialist Training path with portfolio reviews.
- 2025 — Bilingual desk partnership: Partnered with three regional MSPs for capstone placements.
Team (18)
David Okonkwo
Program advisor
Program advisor supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Hiroshi Watanabe
Curriculum designer
Curriculum designer supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Sarah Lindqvist
Career coach
Career coach supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
James Park
Support staff
Support staff supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Elena Vasquez
Instructor
Instructor supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Andre Silva
Program advisor
Program advisor supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Yuki Mori
Curriculum designer
Curriculum designer supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Ken Yamada
Career coach
Career coach supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Lisa Chen
Support staff
Support staff supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Marcus Webb
Instructor
Instructor supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Aiko Sato
Program advisor
Program advisor supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Ravi Patel
Curriculum designer
Curriculum designer supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Emma Foster
Career coach
Career coach supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Noah Kim
Support staff
Support staff supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Hana Suzuki
Instructor
Instructor supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Oliver Grant
Program advisor
Program advisor supporting Technical Support Specialist Training cohorts across Osaka and remote learners.
Priya Nair
Curriculum designer
Curriculum designer supporting Technical Support Specialist Training cohorts across Osaka and remote learners.