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12 courses shown
Help Desk Foundations
Ticket triage, customer tone, and escalation paths for first-line support roles.
Remote Support Toolkit
Screen-share workflows, secure remote sessions, and consent scripts for distributed teams.
Network Troubleshooting for Support
DNS, DHCP, Wi‑Fi, and VPN symptoms explained for support specialists—not network engineers.
macOS & Windows Endpoint Care
Profiles, updates, permissions, and safe remediation for mixed fleets.
SaaS Admin Support Patterns
Identity, SSO symptoms, license states, and audit requests for cloud apps.
Incident Communication Workshop
Status pages, stakeholder updates, and calm language during outages.
Technical Support Specialist Core
Flagship path combining tickets, remote tools, networking, and career artifacts.
Scripting for Support Automation
PowerShell and Bash snippets to speed diagnostics—not full developer training.
Security Awareness for Support
Phishing triage, safe links, and escalation without spreading panic.
Bilingual Support Excellence
EN/JP phrasing, formality levels, and handoff notes for global desks.
Metrics & Quality for Support Leads
CSAT, FCR, backlog health, and coaching loops without vanity numbers.
Weekend Intensive: Support Bootcamp
Compressed sampler of ticketing, remote, and communication for fast orientation.