Specialist track

Technical Support Specialist Training in Japan

A structured path from first-line tickets to capstone simulated desks—with portfolio artifacts employers can review.

Programs overview

Three layers: foundations (tickets and endpoints), operations (remote, network, SaaS), and specialist capstone with career coaching.

View Core program

Curriculum roadmap

Foundation Help Desk Foundations, Endpoint Care

Operations Remote Toolkit, Network Troubleshooting, SaaS Admin

Specialist Core track capstone, Scripting, Security Awareness

Career Portfolio review, interview panel, bilingual comms optional

[Inquiry] → [Skills map] → [Foundation labs]
        ↓
[Operations labs] → [Portfolio x2] → [Capstone desk]
        ↓
[Optional: Interview panel]

Instructor highlights

Mika Tanaka leads the Core track—former NOC lead with eight years coaching Osaka cohorts. David Okonkwo covers remote and metrics modules. Sarah Lindqvist supports bilingual ticket workflows.

Instructor mentoring support specialist cohort

Career outcomes

Portfolio with three documented incidents from capstone
Internal skills assessment (70% threshold) with skills map certificate
Five-minute career narrative prepared for interviews

We do not guarantee hiring. Outcomes depend on your effort and market conditions.

FAQ

Career changers and junior IT staff aiming for help desk or tier-two support roles in Japan.

Admissions

Registration for September 2025 evening cohort closes 2025-08-15. Capped at 18 participants for lab quality.

Apply for next intake

Contact

11-20, Minami Senba 2-chome, Chuo-ku, Osaka, Osaka, Japan

+8139-005-9090

hello@focussystem.digital